At VITAHEB, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
1. Return Eligibility
We accept returns within 45 days of delivery if the product meets the following conditions:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase (e.g., receipt or order confirmation)
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Opened supplements or consumable products
- Used personal care or beauty products
- Gift cards or downloadable digital items
3. How to Request a Return
To initiate a return, please contact us at:
📧 support@vitaheb.com
Include your order number and reason for return. We will guide you through the return process.
4. Refunds
Once we receive and inspect your returned item:
- You will be notified by email
- If approved, a refund will be issued to your original payment method within 7–10 business days
5. Return Shipping
- Customers are responsible for return shipping costs, unless the item was damaged or incorrect
- We recommend using a trackable shipping service
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 7 days of receiving your order.
7. Contact Us
For any questions about returns or refunds:
📧 Email: support@vitaheb.com
🌐 Contact Form: https://vitaheb.com/contact-us/
Effective Date: April 22, 2025
Website: https://vitaheb.com
