1. What is VITAHEB?
VITAHEB is an online store offering high-quality dietary supplements and natural beauty products from trusted international brands.
2. Where do you ship?
We currently ship to Worldwide like USA, UK, Canada, Australia, UAE, Saudi Arabia, and New Zealand……
3. Are your products original and authentic?
Yes. All our products are 100% original and sourced from authorized distributors or directly from manufacturers.
4. How long does shipping take?
Shipping within United States and Canada takes 1–3 business days. International delivery times vary by destination, typically 7–14 business days.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS.
6. What payment methods do you accept?
We accept Visa, MasterCard, PayPal,Bank Transfer,Crypto like USDT USDC BTC BNB ETH….
7. Do you offer refunds or returns?
Yes, we offer returns within 45 days of delivery if the product is unopened and in its original condition. Please check our Return Policy.
8. How can I contact customer support?
You can reach us at support@vitaheb.com or Live Chat.
9. Are your supplements approved by health authorities?
Yes, all our products meet strict health and safety standards and are approved in their countries of origin.
10. Can I become a partner?
Absolutely! We welcome collaboration.
11. Do you offer discounts or promo codes?
Yes, subscribe to our newsletter for exclusive offers, health tips, and early access to sales.
12. Are your beauty products suitable for sensitive skin?
Most of our skincare products are formulated with natural ingredients and are safe for sensitive skin. Always read the product label or consult a dermatologist if unsure.
13. Do you sell vegan or cruelty-free products?
Yes, we offer a wide range of vegan and cruelty-free supplements and beauty products.
14. Can I change or cancel my order after placing it?
Yes, if your order hasn’t been shipped yet. Please contact our support team as soon as possible to request changes.
15. Do you offer international shipping?
Yes, we ship to several countries including the israel, UK, Canada, Australia, UAE, Saudi Arabia, and more.
16. How do I know which supplement is right for me?
Each product page includes detailed information. For personalized advice, consult your healthcare provider.
17. Are your products halal certified?
Many of our products are halal. Please check the product description or contact support for confirmation.
18. Do you have customer reviews on products?
Yes, you’ll find customer ratings and reviews on each product page.
19. How can I subscribe to your newsletter?
You can subscribe at the bottom of our homepage or during checkout.
20. Can I return a product if I don’t like it?
We accept returns of unopened items within 45 days. See our return policy for details.
21. Is VITAHEB a secure website?
Yes. We use SSL encryption and secure payment gateways to protect your data.
22. Do you have a physical store?
Currently, we operate exclusively online.
23. How often do you restock products?
Popular products are restocked regularly. You can sign up for restock notifications on each product page.
24. Do you offer loyalty or rewards programs?
We are working on a loyalty program. Stay tuned by subscribing to our newsletter!
25. Can I use multiple promo codes at once?
No, only one promo code can be applied per order.
26. Do you offer gift cards?
Yes, digital gift cards are available for purchase in various amounts.
27. Are your products safe for pregnant or breastfeeding women?
We recommend consulting a healthcare provider before using any supplement during pregnancy or breastfeeding.
28. Do you sell gluten-free or allergen-free products?
Yes. Check the product details or filter by dietary preference on the shop page.
29. How can I update my account details?
Log in to your account and go to “My Profile” to update your information.
30. What happens if my order arrives damaged?
Please contact us within 24 hours with photos. We’ll arrange a replacement or refund.
31. Do you offer bundle deals or product packs?
Yes, visit our “Bundles & Offers” section for curated packs and discounts.
32. How do I cancel my subscription to the newsletter?
Click “Unsubscribe” at the bottom of any of our newsletter emails.
33. Can I request a product that’s not listed on your website?
Absolutely! Send us a request and we’ll do our best to source it.
34. Do you sell children’s vitamins?
Yes, we offer safe and tasty vitamins specifically formulated for kids.
35. Are there side effects from your supplements?
Side effects are rare, but always read the label and consult a healthcare provider.
36. How do I know if a product is in stock?
If a product is out of stock, it will be marked on the product page with an option to be notified when it’s available.
37. Do you provide dosage or usage instructions?
Yes, each product includes recommended dosage and usage guidelines.
38. Can I use your supplements alongside prescription medication?
Always consult your doctor before combining supplements with prescribed medications.
39. Are your beauty products tested on animals?
Most of our products are cruelty-free. Please refer to individual product details.
40. What is your customer service response time?
We usually respond within 24 hours, Monday to Saturday.
41. Do you offer affiliate or influencer partnerships?
Yes, email us at support@vitaheb.com to apply.
